CAHS year in review: Access Benefits Online

The Connecticut Association for Human Services (CAHS) started the Access Benefits Online (ABO) program in February 2010 to improve access to work supports. ABO is built on two main ideas:

  • To offer quality application assistance for public benefits in Community Based Organizations (CBOs) across the state.
  • A focus on serving hard to reach populations.

Our model is based in the following:

Monitor, Keyboard, and Mouse

  • Many CBOs have built trust within the community.  We rely in this trust to reach out to clients that would otherwise not apply for public benefits.
  • We train our CBO partners so they become a reliable, trusted access point to public benefits, with up to date information, a powerful software screening tool that can check eligibility for 12 public benefits (SNAP, TFA, Husky A, B, C and D, among others )  and good, reliable data to track their performance.
  •  The whole process should be seamless: the application is completed and sent to DSS by the CBO staff.

CAHS has steadily built a network of community partners across the state, from eight CBOs in 2010 to 35 sites this year. 2013 has been a year of growth, thanks to our partnership with the Community Health Center Association of Connecticut. Thirteen community health centers across the state use ABO to screen their clients for SNAP, Medicaid, Husky and other benefits, help them fill their applications and track enrollments. This has greatly increased the volume of clients we serve every month, from 266 screenings/month in 2012 to close to 800 this past year.

In 2013 CAHS and our partners screened more than 9,000 households for benefits covering more than 20,000 individuals. More than 8,000 were referred to DSS to apply for benefits. As the end of September, 3,709 households had been enrolled to at least one benefit, completing more than 6,200 benefit enrollments. ABO partners successfully focused on traditionally underserved groups: 46% of our clients were Hispanic, 17% African American. 28% spoke a language other than English in their household; 39% of them were under 18 years old.


Next year CAHS will continue working with our community partners and DSS to further improve and streamline benefit access in Connecticut. The Affordable Care Act will add many people to Medicaid, and CAHS will be there, helping them get the benefits they need.

To that, however, we need your help. Please support CAHS to help us provide these services that low income families rely on and have a better new year. With your donation we will be able to be in more place, help more families, make a bigger difference. And all with your help.

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